7bet Casino Privacy Policy — Your Data, Handled Right

01 Introduction

This Privacy Policy explains how 7bet casino ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the 7bet casino website and mobile application at https://7bet-casino.live ("the platform").

We take your privacy seriously. This policy is written to be clear and straightforward — not to confuse you with legal language. If you have any questions after reading it, our support team is available 24/7 to help.

By registering an account or using any service on 7bet casino, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

02 Data We Collect

7bet casino collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here's a breakdown of what we collect and why.

Information you provide directly:

• Full name and date of birth — required for account registration and age verification.
• Email address — used for account communications and, if you opt in, promotional messages.
• Mobile phone number — used for account verification and two-factor authentication.
• Payment information — including your bKash, Nagad, or Rocket account number, used to process deposits and withdrawals. We do not store full payment credentials on our servers.
• Identity documents — such as a national ID card or passport, collected when identity verification is required.
• Communications — any messages you send to our support team via live chat or email.

Information collected automatically:

• Device information — including device type, operating system, and browser version.
• IP address — used for fraud detection, geolocation, and security monitoring.
• Usage data — including pages visited, games played, session duration, and click patterns.
• Transaction data — a complete record of all deposits, withdrawals, bets, and bonus activity on your account.
• Cookie data — see the Cookies section below for full details.

03 How We Use Your Data

7bet casino uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for anything that isn't described in this policy.

• To create and manage your 7bet casino account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional offers and bonus notifications — only if you have opted in to marketing communications.
• To analyse platform usage and improve the games, features, and overall experience on 7bet casino.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To enforce our Terms and Conditions and protect the rights of 7bet casino and other players.

04 Legal Basis for Processing

7bet casino processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the services you signed up for, including account management and payment processing.
• Legal obligation — we are required by law to collect and retain certain data for AML compliance, KYC verification, and tax reporting purposes.
• Legitimate interests — we process certain data to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Consent — for marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

05 Data Sharing

7bet casino does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to handle it securely:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers — third-party KYC services may receive your identity documents to verify your identity on our behalf.
• Fraud prevention services — we share device and transaction data with fraud detection partners to protect the platform and all players.
• Game providers — game software providers may receive your player ID and session data to deliver games and resolve technical disputes.
• Regulatory authorities — we are legally required to share certain data with licensing authorities, law enforcement, and financial regulators upon valid request.

We do not transfer your personal data to countries outside of your region unless adequate data protection safeguards are in place. Where international transfers are necessary, we ensure they are covered by appropriate legal mechanisms.

06 Cookies & Tracking

7bet casino uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Here's what we use and why:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these.
• Functional cookies — remember your preferences such as language settings and game display options. These improve your experience but are not strictly necessary.
• Analytics cookies — help us understand how players navigate 7bet casino, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 7bet casino, but some features may not work as smoothly. Note that clearing cookies will log you out of your account.

07 Data Retention

7bet casino retains your personal data for as long as your account is active and for a defined period after account closure, as required by our legal and regulatory obligations. The specific retention periods for each data type are set out in the table in Section 2.

When your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked back to you. Transaction records and identity documents are retained for longer periods due to anti-money laundering regulations, which require us to keep these records for a minimum of five to seven years.

If you request deletion of your account and personal data, we will action your request within 30 days, subject to our legal obligation to retain certain records. We will inform you of any data we are legally required to retain and the reason for doing so.

08 Data Security

Protecting your personal data is a core responsibility at 7bet casino. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and 7bet casino is encrypted using 256-bit SSL/TLS encryption.
• Sensitive data at rest — including payment information and identity documents — is encrypted using AES-256 encryption.
• Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis.
• All staff with access to personal data receive regular data protection training.
• Our systems are monitored 24/7 for suspicious activity, and we conduct regular security audits and penetration testing.
• In the event of a data breach that poses a risk to your rights, we will notify you and the relevant regulatory authority within 72 hours of becoming aware of the breach.

09 Your Rights

As a player on 7bet casino, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

• Right of access — you can request a copy of all personal data we hold about you.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability — you can request your personal data in a structured, machine-readable format.
• Right to withdraw consent — where we rely on your consent to process data (such as for marketing), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you can object to processing based on legitimate interests, including profiling for marketing purposes.

We will never charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. In such cases, we will explain our reasoning before applying any charge.

10 Children's Privacy

7bet casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 7bet casino, please contact our support team immediately at [email protected].

Upon receiving a verified report of a minor's account, we will immediately suspend the account, delete all associated personal data, and return any deposited funds to the payment method used. We take underage gambling extremely seriously and work actively to prevent it.

For more information on our approach to player protection, visit our Responsible Gaming page.

11 Changes to This Policy

7bet casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically. Your continued use of 7bet casino after any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7bet casino handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on any page of 7bet casino.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.